COVID-19 UPDATE 3/30/19
March 30, 2020
Douron is operational to provide service to our employees, clients, partners and community. We have received required status for distribution to essential companies per state and federal guidelines.
We are continually monitoring the Center for Disease Control (CDC) and the Maryland Emergency Management Agency (MEMA) for daily updates to provide our employees a safe and healthy working environment.
We have established a continuity plan that relies on email, virtual meetings and remote connectivity as our primary contact and response method. With our soft phone application, our employees can be reached at their normal extensions. Messages left on team members’ work phones are monitored and answered as quickly as possible.
Our showrooms in Baltimore, Rockville and Delaware are closed until further notice. We’re actively using remote strategies along with virtual client meetings to keep daily operations running as usual. All of our facilities are being cleaned and disinfected regularly to ensure a safe work environment.
Douron is monitoring the operational status of our manufacturing partners and we will provide updates, as we receive them, via email.
Account Executives will continue to be available by their standard email addresses, phone extensions and mobile phone numbers. All responses to projects from ourAccount Executives will be via email or phone.
CUSTOMER SERVICE SUPPORT
Douron has temporarily transitioned headquartered team members to work remotely. Our continuity plan has been tested to make an easy transition as not to delay our ability to serve you.
WAREHOUSE, DELIVERY AND INSTALLATION (WD&I)
Currently, Douron is accepting all shipments and making deliveries, while safely completing projects. There is restricted entry for delivery drivers to our warehouse and paperwork is being delivered to the door. Our warehouse team has been provided rubber gloves, masks and disinfecting spray to utilize upon receipt of product and to use as necessary. All WD&I employees have proper documentation of the nature of their delivery being essential to the operations of our clients.
After installation, all furniture surfaces and cabinet are sprayed and disinfected. We want to ensure a safe installation process. Our employees are aware and following (CDC) guidelines of daily cleaning of tools and
building materials; washing hands as often as possible; covering coughs and sneezes with tissues and avoiding touching eyes, nose and mouth with unwashed hands.
WARRANTY AND CLAIMS
Our Corrective Actions Department is reviewing all claims made by clients and reporting information to the appropriate manufacturer.
If you are experiencing any warranty or service related issues, please fill out a warranty request form at https://douron.com/warranty-request/or email firstname.lastname@example.org.
Thank you for your support and patience during this challenging time. We are working together with you to provide safe and healthy environments.